Program Manager

Surge AI; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Surge AI is seeking a Program Manager in the United States to lead cross-functional initiatives that touch our core products and customers. You will own execution, coordinate multiple teams, and establish repeatable processes to accelerate delivery and improve outcomes.

You'll gather data-driven insights, drive alignment across engineering and operations, and help scale programs that support Surge AI's growth.

Qualifications

• 2+ years of program management in high‑performing product companies.
• Strong interpersonal and communication skills to influence across teams.
• Able to balance strategic priorities with quick, high‑quality execution.
• Thrives in fast‑paced scaling environments.

Responsibilities

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.
• Gather and leverage data‑driven insights to improve customer models and our ability to consistently enhance their performance.
• Contribute to cross‑functional coordination and planning for complex projects.
• Collaborate with colleagues across the company to define, scope, and sequence major programs to scale our business.
• Provide clear and transparent updates to stakeholders.

Skills

Program management

Interpersonal communication

Ambiguity navigation

Cross-functional collaboration

AI systems interest

Job description

About Us

Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.

Surge was founded by engineers and researchers who dreamed of building the next generation AI. We're building a platform that powers the most powerful models in the world in partnership with companies like Anthropic, Google, Microsoft, and Meta.

At Surge, we believe the path to AGI isn't just about scaling compute—it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting‑edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.

The Role

As a Program Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams’ to solve our most complex challenges.

In this role, you will own execution, driving coordination and collaboration across multiple teams. Your primary focus will be on ensuring tight coordination on project deliverables through the life of a program, driving repeatable processes that makes cross‑functional work faster, more efficient, and more enjoyable.

What You’ll Do

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.

• Gather and leverage data‑driven insights to improve customer models and our ability to consistently enhance their performance.

• Contribute to cross‑functional coordination and planning for complex projects.

• Collaborate with colleagues across the company to define, scope, and sequence major programs to scale our business.

• Provide clear and transparent updates to stakeholders.
  

What We’re Looking for

• 2+ years of experience in program management or related roles within high‑performing product companies, with a proven track record of navigating ambiguity and executing complex projects.

• Have exceptional interpersonal and communication skills, enabling you to influence without authority and build cross‑organizational support.

• Have a high threshold for navigating ambiguity and ability to balance strategic priorities with rapid, high‑quality execution.

• Thrive in fast‑paced, scaling environments with the ability to bring order to chaos.

• Deep interest in AI systems (direct AI/ML experience valued but not required).