Remote AI E-Commerce Content & Customer Success Specialist

Jobot; Mountain View (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

Jobot is seeking an AI-Powered E-Commerce Content & Customer Success Specialist to support customer communication, content creation, and AI-assisted workflows for brands selling on online marketplaces. This remote role emphasizes organization, independent work, and delivering polished customer-ready results.

You will manage multiple projects, craft product content, review materials for quality and branding, and interact with customers via email, Slack, and virtual meetings, leveraging AI tools

Qualifications

• Strong written and verbal communication skills.
• Experience working directly with customers, clients, or stakeholders.
• Comfortable using AI-powered tools for content creation, research, and workflow efficiency.
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Independent, self-motivated, and able to perform with limited supervision.
• Ability to learn new tools and processes quickly.
• Excellent critical thinking and problem-solving abilities.

Responsibilities

• Serve as a primary point of contact for customers through email, Slack, and virtual meetings.
• Gather customer requirements, feedback, and project details, ensuring information is communicated clearly to internal stakeholders.
• Create and optimize e-commerce product content including: product titles, bullet points, descriptions, keywords, enhanced content, and brand messaging.
• Develop concepts and creative direction for product imagery and visual content.
• Review written content, images, and marketing materials to ensure quality, accuracy, and brand consistency.
• Utilize AI tools to support research, content development, brainstorming, image generation, and productivity initiatives.
• Prepare customer presentations, reporting materials, marketing collateral, and other customer-facing documentation.
• Track project milestones, approvals, deadlines, and revisions.
• Proactively identify missing information, risks, or roadblocks and resolve issues before they impact deliverables.
• Maintain strong attention to detail and quality control across all assigned projects.
• Take ownership of projects from initial customer request through final delivery.

Skills

Written and verbal communication

Customer-facing experience

AI-powered tools usage

Organizational skills

Project coordination

Multitasking in fast-paced env

Attention to detail

Independent work

Learns new tools quickly

Tools

Canva

Figma

Photoshop

AI image generation

Image editing platforms

Job description

Jobot is seeking an AI-Powered E-Commerce Content & Customer Success Specialist to support customer communication, content creation, and AI-assisted workflows for brands selling on online marketplaces. This remote role emphasizes organization, independent work, and delivering polished customer-ready results.

You will manage multiple projects, craft product content, review materials for quality and branding, and interact with customers via email, Slack, and virtual meetings, leveraging AI tools