Remote AI-Driven Program Leader, Professional Services

Palo Alto Networks, Inc.; California; Remote; USD 156,000 - 215,000; Full time

Benefits offered by this job

Job summary

Palo Alto Networks, Inc. is seeking a Professional Services Program Manager to lead high-impact customer deployment, scale, and optimization programs across the global delivery cycle.

You will own end-to-end program lifecycle—from executive kickoffs to on-time, under-budget delivery—diagnosing requirements, managing cross-functional risk, and embedding governance to accelerate value for enterprise clients.

Qualifications

• Bachelor’s degree in CS, MIS, or related field.
• 8+ years leading large global technology programs or cybersecurity services.
• Proven ability to optimize program financials and resource utilization.
• Experience with enterprise PM tools and AI-driven automation.
• Superior communication with executives and stakeholders.
• Strong analytical rigor and risk management in fast-paced environments.

Responsibilities

• Oversee end-to-end delivery programs, kickoff, milestones, and scope adherence.
• Manage strategic resource allocation and budgeting while tracking profitability.
• Identify and mitigate delivery risks; handle high-visibility escalations.
• Establish governance cadences and executive reporting dashboards.
• Mentor project managers and coordinators to raise delivery capability.
• Improve PM methods with automation and AI-enhanced tools.
• Ensure QA across engagements and CSAT targets.

Skills

Program leadership

Financial acumen

Executive facilitation

Operational rigor

Automation & AI

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, MIS, Business Administration, or equivalent

Tools

Smartsheet

Microsoft Project

Job description

Palo Alto Networks, Inc. is seeking a Professional Services Program Manager to lead high-impact customer deployment, scale, and optimization programs across the global delivery cycle.

You will own end-to-end program lifecycle—from executive kickoffs to on-time, under-budget delivery—diagnosing requirements, managing cross-functional risk, and embedding governance to accelerate value for enterprise clients.