Remote AI-Driven Enterprise Solutions Lead

HealthEquity, Inc.; United States; Remote; USD 88,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

Uncapped paid time off

Paid parental leave

401(k) match

Personal and healthcare financial lit.

Ongoing education & tuition assistance

Gym and fitness reimbursement

Wellness program incentives

Job summary

HealthEquity, Inc. is seeking a remote ESM leader to manage a client-facing team supporting implementation and service delivery. The role emphasizes AI-driven improvements, cross-functional collaboration, and coaching to enhance client satisfaction and operational efficiency.

You will partner with leadership, drive product and process improvements, and mentor the team while ensuring strategic initiatives align with SLAs and customer success goals.

Qualifications

• Bachelor's degree in related field, or equivalent work experience.
• 5+ years of experience with special projects, possesses project management skills and effective project tracking.

Responsibilities

• Evaluate and implement AI-based solutions to improve operational efficiency, client experience, and product capabilities.
• Represent CIS in cross-functional projects such as product buildout and rollout, BR and GTM activities, and EPMO projects.
• Define product or process improvements, considering impacts on operational activities.
• Support leadership and Solution Managers in development activities, focusing on skills expansion and coaching of team members.
• Serve as a SME and mentor within the CSE organization, offering consultation and client assistance.
• Provide resource support for Solutions Engineering with platform, product, and process expertise.
• Dive into details required to execute solutions, including configuration, implementation, integration, and servicing.
• Drive custom workstreams and identify impacts on other areas of integration.
• Provide support on complex client or partnership implementations.
• Represent the organization in finalist meetings, providing demo assistance and showcasing product expertise.

Skills

AI solutions

Cross-functional

Stakeholder engagement

Mentorship

Communication

Education

Bachelor's degree

Job description

HealthEquity, Inc. is seeking a remote ESM leader to manage a client-facing team supporting implementation and service delivery. The role emphasizes AI-driven improvements, cross-functional collaboration, and coaching to enhance client satisfaction and operational efficiency.

You will partner with leadership, drive product and process improvements, and mentor the team while ensuring strategic initiatives align with SLAs and customer success goals.