Remote AI-Driven Customer Success Architect

Relativity; Wilmington (DE); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions in a remote/hybrid US role. You will spark growth, drive transformation, and ensure renewals with documented ROI by translating data signals into strategic actions.

You will monitor adoption, design engagements with Sales and Adoption Services, and conduct discovery conversations to align offerings with customer needs. Build ROI narratives and maintain Gainsight hygiene to mitigate risk.

Qualifications

• Ability to interpret adoption signals, utilization trends, and health scores into prioritized actions.
• Proven written communication with AI-powered templating and audience adaptation.
• Outcome-driven with time-boxed engagements.
• Operational discipline with Gainsight execution and risk surfacing.

Responsibilities

• Monitor adoption signals and translate into outreach and interventions.
• Collaborate with Sales and Adoption Services to design adoption engagements.
• Lead discovery conversations linking customer needs to Relativity offerings to realize value.
• Deliver onboarding presentations and tailor advanced sessions to customer needs.
• Build ROI narratives and document Verified Outcomes for each account.

Skills

Data fluency

AI fluency

Gainsight experience

Sales alignment

Communication

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions in a remote/hybrid US role. You will spark growth, drive transformation, and ensure renewals with documented ROI by translating data signals into strategic actions.

You will monitor adoption, design engagements with Sales and Adoption Services, and conduct discovery conversations to align offerings with customer needs. Build ROI narratives and maintain Gainsight hygiene to mitigate risk.