Remote AI-Driven Client Tech Specialist

New Charter Technologies, Inc.; New Hampshire; Hybrid; USD 60,000 - 90,000; Full time

Job summary

New Charter Technologies is seeking a Client Technology Specialist to support client environments through responsive technical service, proactive operations, and AI-enabled solutions within our Strategic Services department. This role blends hands-on onboarding with advanced problem solving and strong client relationship management.

Working closely with automation and engineering teams, you will validate AI-assisted recommendations, apply sound technical judgment, and help turn recurring service

Qualifications

• Strong technical troubleshooting experience.
• Experience in client-facing roles.
• Familiarity with AI-enabled solutions is a plus.

Responsibilities

• Serve as the main technical contact for assigned clients, communicating proactively and clearly about issues and recommendations.
• Resolve Level 2 issues through the platform using internal tools, agents, and AI assistants to investigate and resolve issues across Microsoft 365, endpoints, identity, networking and line-of-business applications.
• Troubleshoot Microsoft 365 tenant and identity issues, including Entra ID authentication, MFA, Conditional Access, Exchange Online, Teams, SharePoint, Intune and endpoint configuration.
• Escalate complex infrastructure or cloud issues to senior engineers with clear diagnostic findings and client updates.
• Validate AI output before acting and assess whether an AI-generated diagnosis or remediation plan is reasonable for the problem.

Skills

Technical troubleshooting

Client communication

AI familiarity

Problem solving

Job description

New Charter Technologies is seeking a Client Technology Specialist to support client environments through responsive technical service, proactive operations, and AI-enabled solutions within our Strategic Services department. This role blends hands-on onboarding with advanced problem solving and strong client relationship management.

Working closely with automation and engineering teams, you will validate AI-assisted recommendations, apply sound technical judgment, and help turn recurring service