Remote AI Customer Service QA & Scenario Designer

OpenTrain AI, Inc.; United States; A distancia; USD 63.000 - 89.000; A tiempo parcial

Descripción de la vacante

OpenTrain AI, Inc. is seeking a remote contractor to create authentic customer service scenarios and evaluate AI responses for accuracy and empathy.

The role requires writing questions, reviewing model answers, and providing detailed feedback to improve performance across omnichannel support in English. Candidates should commit to at least 20 hours per week, be fluent in English, and have a strong background in customer service principles and policy interpretation.

Formación

• Write questions and case studies on conflict resolution, troubleshooting, complaints, and empathy.
• Review AI responses for accuracy, tone, empathy, and policy adherence.
• Provide detailed written feedback to improve model responses.
• Calibrate question difficulty with customer service and technical experts.

Responsabilidades

• Create customer service questions and case studies on conflict resolution, troubleshooting, complaints, communication, empathy, de-escalation, policy interpretation, and omnichannel support.
• Review AI responses for accuracy, practicality, tone, empathy, and adherence to customer service standards.
• Identify errors and provide detailed written feedback that helps improve model responses.
• Help calibrate question difficulty and educational value with customer service and technical experts.

Conocimientos

Customer service

Empathy

Written communication

Policy interpretation

Multichannel support

Quality feedback

Educación

High school diploma or equivalent

Associate or bachelor's degree preferred

Descripción del empleo

OpenTrain AI, Inc. is seeking a remote contractor to create authentic customer service scenarios and evaluate AI responses for accuracy and empathy.

The role requires writing questions, reviewing model answers, and providing detailed feedback to improve performance across omnichannel support in English. Candidates should commit to at least 20 hours per week, be fluent in English, and have a strong background in customer service principles and policy interpretation.