AI Training Data SME: Customer Service Expert - Remote

SME Careers; Washington (District of Columbia); A distancia; USD 28.000 - 41.000; Jornada completa

Descripción de la vacante

SME Careers is seeking a Customer Service SME contractor to craft realistic, human-enacted conversations for AI training data. You will contribute to scenario-based content, ensuring high-quality interactions that help train speech-to-speech AI agents.

You bring 2+ years in customer service, 1+ year in AI-related training, and a strong ability to adapt communication styles while meeting project guidelines. This remote, hourly role supports global clients and data quality initiatives.

Formación

• Bachelor’s degree in a related field.
• 2+ years of professional Customer Service (call center) experience.
• 1+ year of experience in AI training or related AI work.
• Strong knowledge of end-to-end customer support workflows.
• Excellent spoken English at C1+ level (US).

Responsabilidades

• Develop AI Training Content: create natural, human-enacted conversations across scenarios.
• Optimize AI Performance: evaluate and rank AI responses for accuracy and fluency.
• Ensure Model Integrity: test models for biases and reliability across use cases.

Conocimientos

Excellent spoken English (C1+)

Strong communication

Problem solving

Educación

Bachelor’s degree or higher in Business Administration, Communications, Marketing, Management, or related field

Herramientas

CRM systems experience

Descripción del empleo

SME Careers is seeking a Customer Service SME contractor to craft realistic, human-enacted conversations for AI training data. You will contribute to scenario-based content, ensuring high-quality interactions that help train speech-to-speech AI agents.

You bring 2+ years in customer service, 1+ year in AI-related training, and a strong ability to adapt communication styles while meeting project guidelines. This remote, hourly role supports global clients and data quality initiatives.