Remote AI Customer Ops QA Specialist

AI Trainer Jobs; United States; Remote; USD 99,000 - 134,000; Full time

Job summary

AI Trainer Jobs is seeking a Customer Service Expert for a remote review track evaluating AI outputs across customer operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

As a contractor, you will work asynchronously, with an hourly rate of $85 and expected availability of at least 10 hours per week.

Qualifications

• Direct working experience in customer operations on real teams for Customer Service Expert work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current customer operations workflows, playbooks, and firm policy for Customer Service Expert assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Customer operations

Job description

AI Trainer Jobs is seeking a Customer Service Expert for a remote review track evaluating AI outputs across customer operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

As a contractor, you will work asynchronously, with an hourly rate of $85 and expected availability of at least 10 hours per week.