Remote AI QA Analyst – Customer Ops Workflows

AI Trainer Jobs; United States; Remote; USD 83,000 - 138,000; Full time

Job summary

AI Trainer Jobs is seeking a Customer Success Analyst for a remote review track evaluating AI outputs across customer operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

The role requires direct experience in customer operations and comfort applying multi-page rubrics.

Qualifications

• Direct working experience in customer operations on real teams for Customer Success Analyst work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.

Responsibilities

• Review AI outputs against current customer operations workflows, playbooks, and firm policy for Customer Success Analyst assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Customer operations

Job description

AI Trainer Jobs is seeking a Customer Success Analyst for a remote review track evaluating AI outputs across customer operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

The role requires direct experience in customer operations and comfort applying multi-page rubrics.