Remote Afterhours Account Management Lead

Uber-Freight-4; Chicago (IL); Remote; USD 76,000 - 93,000; Full time

Job summary

Uber Freight in Chicago is seeking an experienced Manager, Account Management to lead a growing team of Account Managers on a rotating 4-on/4-off schedule. You will own daily After Hours operations, set priorities, monitor service levels, and drive performance improvements in a fast-paced, high-volume environment.

This role reports to Daytime leadership and requires strong people management, coaching, and data-driven decision-making to ensure smooth handoffs, effective escalations, and

Qualifications

• Bachelor’s degree and/or 4+ years of relevant professional experience in operations, account management, logistics, or a related field.
• 1+ years of people-management or formal team-leadership experience.
• Experience leading teams in a fast-paced, high-volume environment.
• Strong coaching, communication, organization, problem-solving, and decision-making skills.
• Experience using data and performance metrics to drive accountability and operational improvement.
• Ability to manage competing priorities and work an After Hours schedule, including weekends and holidays as required.

Responsibilities

• Own daily After Hours operations, including workload, queues, service levels, staffing coverage, priorities, and escalations.
• Translate organizational goals into clear team priorities and allocate resources based on business and customer needs.
• Proactively identify operational risks, service gaps, and recurring issues and drive solutions.
• Use data and performance metrics to improve workflows, efficiency, service quality, and operational consistency.
• Lead, coach, and develop a high-performing After Hours team.
• Manage attendance, productivity, quality, performance, and employee engagement.
• Conduct regular 1:1s, team meetings, performance reviews, and targeted coaching.
• Set clear expectations, address performance gaps, and drive accountability for results.
• Support onboarding, training, development, and career growth while building a culture of ownership, adaptability, and customer service.

Skills

Operations

Account management

People management

Data analysis

Coaching

Scheduling

Education

Bachelor’s degree

Tools

Zendesk

Google Workspace

Tableau

Job description

Uber Freight in Chicago is seeking an experienced Manager, Account Management to lead a growing team of Account Managers on a rotating 4-on/4-off schedule. You will own daily After Hours operations, set priorities, monitor service levels, and drive performance improvements in a fast-paced, high-volume environment.

This role reports to Daytime leadership and requires strong people management, coaching, and data-driven decision-making to ensure smooth handoffs, effective escalations, and