Customer Service Advisor: Remote After Training

Nelnet, Inc.; Lincoln (NE); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K/student loan repayment

Tuition reimbursement

Wellness program

Job summary

Nelnet, Inc. is seeking a Customer Service Advisor in Lincoln, NE. You will assist customers with student loan questions, payments, and options, delivering a friendly, accurate service and guiding them to resolve issues.

Training lasts five weeks onsite, with the opportunity to work from home once performance targets are met. The role emphasizes communication, data accuracy, and adherence to policies while offering extensive benefits.

Qualifications

• High school degree or equivalent preferred.
• 1+ year of customer service experience preferred.
• Strong communication skills and ability to work with diverse customers.

Responsibilities

• Interact with customers on accounts via phone, email, chat and text.
• Use basic math and PC skills to update customer information.
• Maintain data integrity and protect sensitive information.
• Assist customers across multiple platforms to resolve questions and issues.
• Communicate effectively with customers and teammates.

Skills

Customer service

Communication

MS Office

Education

High school diploma or equivalent

Job description

Nelnet, Inc. is seeking a Customer Service Advisor in Lincoln, NE. You will assist customers with student loan questions, payments, and options, delivering a friendly, accurate service and guiding them to resolve issues.

Training lasts five weeks onsite, with the opportunity to work from home once performance targets are met. The role emphasizes communication, data accuracy, and adherence to policies while offering extensive benefits.