Remote After-Hours Intake Coordinator - Medicaid & DDD

Grace Community Care and Homes Inc.; United States; Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Work From Home

Job summary

Grace Community Care & Homes Inc. is seeking a dependable Intake Coordinator to manage new client intakes during after-hours. You will help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.

The role involves answering calls, conducting DDD intakes, data entry into HMIS, and ensuring HIPAA compliance, with a full-time schedule Monday–Friday, 9:00 AM–6:00 PM. Remote or hybrid work options available.

Qualifications

• Experience in healthcare, social services, or community-based programs preferred.
• Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus.
• Strong communication and documentation skills.
• Self-motivated, dependable, and able to work independently.
• Tech-friendly (Therap, Acuity, Google Workspace).
• Prior experience in Medicaid, DDD, or human services intake strongly preferred.
• Detail-oriented with excellent written and verbal communication.
• Comfortable with data entry and client tracking systems (MS Office, HMIS, Electronic Records Systems).
• Able to maintain confidentiality and follow HIPAA guidelines.
• High school diploma or associate's degree minimum.

Responsibilities

• Answer calls, emails, and messages prospective clients and support coordinators
• Conduct scheduled Housing Supports and DDD intakes via phone
• Enter data into HMIS or intake tracking systems
• Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
• Prepare intake documentation for Prior Authorization and Billing teams
• Maintain confidentiality and ensure HIPAA compliance

Skills

Healthcare experience

Strong communication

Data entry

HIPAA compliance

Medicaid knowledge

Independence

Education

High school diploma or associate's degree

Tools

Therap

Acuity

Google Workspace

MS Office

HMIS

Electronic Records Systems

Job description

Grace Community Care & Homes Inc. is seeking a dependable Intake Coordinator to manage new client intakes during after-hours. You will help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.

The role involves answering calls, conducting DDD intakes, data entry into HMIS, and ensuring HIPAA compliance, with a full-time schedule Monday–Friday, 9:00 AM–6:00 PM. Remote or hybrid work options available.