Remote Intake Coordinator — Client Onboarding & Support

Abound Health; Northern (KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits starting day 60

Dental benefits

Wellness program

401(k) after 12 months

Job summary

Abound Health seeks an Intake Coordinator for a fully remote role supporting East Coast hours. You will be the first point of contact for individuals entering services and set the tone for a welcoming, supportive client experience.

The role reports to the Intake Manager and collaborates with Program Directors to coordinate intake services. Qualified Professionals must meet degree and IDD experience criteria.

Qualifications

• Master's degree path with 1 year of full-time IDD experience or
• Bachelor's related field with 2 years of full-time IDD experience or
• Bachelor's unrelated field with 4 years of full-time IDD experience

Responsibilities

• Respond promptly to questions and referrals from assigned counties, managing multiple referrals as needed
• Collect and review intake, referral, and admission information to assess service appropriateness and urgency
• Maintain regular communication with referral sources to support timely intake progression
• Assist with service-related paperwork and ensure all intake documentation is complete and uploaded accurately in Dynamics and OnTarget
• Collaborate with Program Directors to coordinate intake services, including Alternative Family Living and Specialized Consultative Services
• Identify staffing needs and communicate appropriately with Staffing and Onboarding teams
• Coordinate the transition of new clients and intake documentation to the Qualified Professional for clinical handoff
• Refer clients and families to Advocacy services and community resources as needed

Skills

Attention to detail

Written and verbal communication

Highly organized

Collaborative

Flexible and proactive

Relationship building

Education

Master's degree in related human services

Bachelor's degree – related field

Bachelor's degree – unrelated field

Tools

Dynamics

OnTarget

Job description

Abound Health seeks an Intake Coordinator for a fully remote role supporting East Coast hours. You will be the first point of contact for individuals entering services and set the tone for a welcoming, supportive client experience.

The role reports to the Intake Manager and collaborates with Program Directors to coordinate intake services. Qualified Professionals must meet degree and IDD experience criteria.