Remote After-Hours Customer Experience Specialist

Superior Plus Propane; Northern (KY); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a 1-year remote contract. You will serve as the primary contact for customer inquiries, coordinate with dispatch and logistics, and ensure safe, reliable service while navigating multiple systems.

Strong communication and problem-solving skills are essential, with weekend coverage possible. The role offers flexible schedules, a supportive team, and opportunities to contribute to customer safety and

Qualifications

• 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
• Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
• Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
• High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.

Responsibilities

• Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
• Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
• Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
• Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
• Identify, elevate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
• Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.

Skills

Customer service

Problem-solving

Communication

Multitasking

Attention to detail

Team collaboration

Tools

CRM systems

Dispatch systems

Billing systems

Microsoft Office

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a 1-year remote contract. You will serve as the primary contact for customer inquiries, coordinate with dispatch and logistics, and ensure safe, reliable service while navigating multiple systems.

Strong communication and problem-solving skills are essential, with weekend coverage possible. The role offers flexible schedules, a supportive team, and opportunities to contribute to customer safety and