Customer Experience Representative - After Hours

Superior Plus Propane; Northern (KY); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a 1-year remote contract. You will serve as the primary contact for customer inquiries, coordinate with dispatch and logistics, and ensure safe, reliable service while navigating multiple systems.

Strong communication and problem-solving skills are essential, with weekend coverage possible. The role offers flexible schedules, a supportive team, and opportunities to contribute to customer safety and

Qualifications

• 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
• Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
• Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
• High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.

Responsibilities

• Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
• Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
• Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
• Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
• Identify, elevate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
• Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.

Skills

Customer service

Problem-solving

Communication

Multitasking

Attention to detail

Team collaboration

Tools

CRM systems

Dispatch systems

Billing systems

Microsoft Office

Job description

Customer Experience Representative - After Hours

Georgia, USA

Job Description

What we will offer you :

Culture :Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation :We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology :Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs :We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

Opportunity :A continuous focus on professional development with many opportunities for training and career growth.

Safety Focused :We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Customer Experience Representative (Advanced Support)

1-Year Contract | Remote | Full-Time Hours

As a Customer Experience Representative (Advanced Support), you'll support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe, reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every day.

We're looking for adaptable problem-solvers who thrive in a fast-paced environment, can confidently navigate multiple systems, and are comfortable working assigned schedules that include weekend coverage. If you're passionate about helping customers, solving complex challenges, and making a meaningful impact every day, we'd love to hear from you.

What You’ll Do

• Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
• Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
• Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
• Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
• Identify, elevate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
• Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.

What You Bring

• 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
• Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
• Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
• High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.
• Proficiency with Microsoft Office applications; experience with CRM, billing, or dispatch systems is an asset.
• Availability to work assigned schedules that may include afternoon, evening, overnight, and weekend shifts. Schedules are provided in advance and are based on business needs.
• Fluency in Spanish is considered an asset.

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What Sets This Role Apart

• 1-year contract opportunity in a fully remote environment.
• Meaningful work that directly supports customer safety and service excellence.
• Exposure to multiple areas of the business, including customer service, operations, logistics, and safety.
• A collaborative team environment focused on problem-solving and continuous improvement.
• Full-time hours with flexible schedules assigned in advance, including weekend coverage based on operational needs.
• The opportunity to make a real impact during critical customer interactions.

The hourly rate for this position is $20.00 - $24.00 per hour.

(If Applicable) This role will be eligible for overtime pay once scheduled work week hours are met

Please note the compensation information shown above is a general guideline only. Pay rate is based on candidate skills, experience, and qualifications; the candidate’s geographical location; and market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals; we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.