Remote Advanced Customer Experience Specialist

Superior Plus Propane; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Flexible schedules

Shift options

Job summary

Superior Plus Propane invites applications for a Customer Experience Representative (Advanced Support) to join our US Retail Operations. You will act as frontline contact for time-sensitive and safety-related customer inquiries while coordinating with dispatch, field teams and internal partners to ensure safe, reliable service.

This remote role offers additional benefits: flexible schedules, opportunities for training and career growth, and access to LYRA’s well-being resources.

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration across multiple teams.
• Advanced computer proficiency with multitasking across systems.
• Ability to communicate clearly and empathetically in sensitive situations.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations and prioritize needs.
• Collaborate with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust through clear, empathetic communication and problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain detailed documentation across platforms.

Skills

Problem solving

Cross-functional collaboration

Advanced computer proficiency

Communication skills

Spanish language

Job description

Superior Plus Propane invites applications for a Customer Experience Representative (Advanced Support) to join our US Retail Operations. You will act as frontline contact for time-sensitive and safety-related customer inquiries while coordinating with dispatch, field teams and internal partners to ensure safe, reliable service.

This remote role offers additional benefits: flexible schedules, opportunities for training and career growth, and access to LYRA’s well-being resources.