Remote Advanced Support for Customer Experience (Part-Time)

Superior Plus Propane; Georgia; On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

Remote work environment

Up to 30 hours per week

Annual incentive program

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a permanent part-time remote role with up to 30 hours per week. You will handle complex customer interactions, coordinate with dispatch and field teams, and resolve time-sensitive issues to ensure safe, reliable service.

The role emphasizes collaboration across teams, problem-solving, and excellent communication. The position offers flexible hours, remote work, and opportunities for training and career

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Cross-functional collaboration

Empathetic communication

Multitasking across systems

Billing & payments coordination

Documentation

Spanish (optional)

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a permanent part-time remote role with up to 30 hours per week. You will handle complex customer interactions, coordinate with dispatch and field teams, and resolve time-sensitive issues to ensure safe, reliable service.

The role emphasizes collaboration across teams, problem-solving, and excellent communication. The position offers flexible hours, remote work, and opportunities for training and career