Remote AEC CSM - Onboarding & Adoption

OpenAsset; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

20 days paid time off per year + USH

Work from home flexibility

401k

Paid parental leave

Career growth and development

Job summary

OpenAsset is seeking a Customer Success Manager to guide early lifecycle clients through onboarding and adoption of OpenAsset DAM and Shred. You will lead enablement, drive Time to Value, and partner with Solution Architects to ensure a smooth client journey.

In this role you’ll manage onboarding plans, track progress, and foster executive sponsorship while delivering product guidance and best practices tailored to AEC workflows across both platforms. Travel may be required.

Qualifications

• 4+ years in a client-facing role managing multiple accounts.
• 2+ years as a CSM in B2B SaaS with a technical product.
• Experience onboarding and driving early adoption in enterprise settings.
• Willing to travel as required.

Responsibilities

• Own onboarding enablement and early lifecycle success for new clients.
• Lead onboarding plans, milestones, and data/work readiness.
• Collaborate with Solution Architects and SEs during deployments.
• Build relationships with client project managers and executive sponsors.
• Provide product guidance for OpenAsset DAM and Shred with best practices.
• Drive time-to-value and promote long-term adoption.

Skills

AEC industry

CSM experience

Time management

Communication

Problem solving

Tools

Chili Piper

Gong

Mixpanel

Intercom

Notion

Slack

G-Suite

Job description

OpenAsset is seeking a Customer Success Manager to guide early lifecycle clients through onboarding and adoption of OpenAsset DAM and Shred. You will lead enablement, drive Time to Value, and partner with Solution Architects to ensure a smooth client journey.

In this role you’ll manage onboarding plans, track progress, and foster executive sponsorship while delivering product guidance and best practices tailored to AEC workflows across both platforms. Travel may be required.