Enterprise CS Manager - AI-Driven Success for AEC Infra

4M Analytics; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

4M Analytics is seeking a Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts. You will build trusted relationships with project leaders and escalate feedback to product teams to improve adoption and reduce churn.

You'll manage the full lifecycle, guide enterprise engagements, and collaborate with Sales and Account Executives to expand ARR, while traveling about 15-30% to connect with key customers on-site in the Austin area.

Qualifications

• 3+ years of Customer Success experience in Construction-tech, AEC, or infrastructure software.
• Experience owning onboarding, implementation, and renewal negotiations.
• Ability to manage complex, multi-stakeholder accounts.
• Excellent communication with VP- and C-level stakeholders.
• Analytical mindset with dashboard-driven usage tracking.

Responsibilities

• Own the full customer lifecycle for assigned AEC accounts and drive product adoption.
• Lead onboarding, implementation, and renewal negotiations for major accounts.
• Build relationships with project-level users up to executive sponsors.
• Identify expansion opportunities and partner with Sales/AE to close them.
• Monitor account health and flag churn risks proactively.
• Serve as voice of the customer for product feedback and roadmap input.

Skills

Customer success

Communication

Account management

Stakeholder management

Data analysis

Job description

4M Analytics is seeking a Customer Success Manager to own onboarding, adoption, and renewals for a portfolio of AEC accounts. You will build trusted relationships with project leaders and escalate feedback to product teams to improve adoption and reduce churn.

You'll manage the full lifecycle, guide enterprise engagements, and collaborate with Sales and Account Executives to expand ARR, while traveling about 15-30% to connect with key customers on-site in the Austin area.