Remote CSM - Early Lifecycle & Onboarding Expert

OpenAsset - Axomic Ltd.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical / Dental / Vision coverage - 享

Job summary

OpenAsset is seeking a Customer Success Manager to guide early lifecycle clients through onboarding, adoption, and initial value realization in Year 1, focusing on AEC use cases and high-touch support.

You will partner with Solution Architects on migrations and integrations, drive onboarding milestones, and become a product expert across OpenAsset DAM and Shred to ensure long-term retention and expanding relationships.

Qualifications

• 4+ years in a client- or prospect-facing role managing multiple complex accounts.
• 2+ years as a CSM in B2B SaaS with a technical product.
• Experience in the AEC industry is preferred, especially with proposals.
• Willingness to travel as required and lead on-site client meetings.

Responsibilities

• Own onboarding and early lifecycle success, from kickoff to adoption.
• Drive time-to-value with clear onboarding goals, milestones, and timelines.
• Lead training, change management, and best-practice guidance for early adoption.
• Coordinate with Solution Architects and Support Engineers for seamless delivery.
• Maintain stakeholder communications and manage risks throughout onboarding.
• Build relationships with client managers, champions, and sponsors.
• Transition customers to long-term success post-onboarding and identify expansion opportunities.
• Advocate for customer needs and contribute to product improvements based on feedback.

Skills

AEC industry experience

Client-facing

Relationship management

Travel readiness

Organizational skills

Time management

Critical thinking

Problem solving

Executive communication

Tools

Chili Piper

Salesforce

Gong Engage

Mixpanel

Intercom

Notion

Slack

G-Suite

Job description

OpenAsset is seeking a Customer Success Manager to guide early lifecycle clients through onboarding, adoption, and initial value realization in Year 1, focusing on AEC use cases and high-touch support.

You will partner with Solution Architects on migrations and integrations, drive onboarding milestones, and become a product expert across OpenAsset DAM and Shred to ensure long-term retention and expanding relationships.