Remote Advisor Delivery Lead — Client Solutions

Gainwell Technologies; Roseville (CA); On-site; USD 86,000 - 123,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) match

Health benefits

Educational assistance

Leadership development academies

Job summary

Gainwell Technologies is seeking an Advisor Delivery Specialist to act as a liaison between clients and internal delivery teams, ensuring successful execution of business solutions and service delivery objectives.

This senior role manages client relationships, supports operational and financial oversight, and drives continuous service improvements while mentoring less experienced team members. Remote work within the United States is available.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field; or an equivalent combination of education and experience.
• Nine (9) or more years of support services, project management, program management, account management, or related experience.
• Experience within the technology industry preferred.
• Experience supporting technology products, services, or operating environments preferred.

Responsibilities

• Manage client relationships and ensure service delivery objectives are met.
• Collaborate with account teams to forecast demand and support resource planning.
• Partner with operational teams to plan projects and workload requirements.
• Monitor account budgets and ensure compliance with financial policies.
• Drive service improvements to enhance client satisfaction and delivery outcomes.
• Support implementation of new services, solutions, and business initiatives.
• Provide leadership, guidance, and mentoring to less experienced team members.

Skills

Project management

Analytical skills

Communication skills

Leadership

Budgeting experience

Stakeholder management

Team player

Education

Bachelor's degree in Business Administration, Engineering, Information Systems

Job description

Gainwell Technologies is seeking an Advisor Delivery Specialist to act as a liaison between clients and internal delivery teams, ensuring successful execution of business solutions and service delivery objectives.

This senior role manages client relationships, supports operational and financial oversight, and drives continuous service improvements while mentoring less experienced team members. Remote work within the United States is available.