Remote Admissions Specialist — Autism Care

Acorn Health; Towson (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO & Holidays

Medical insurance

401(k) plan

Life & Disability Insurance

Full-time role

Job summary

Acorn Health is seeking an Admissions Specialist for a remote, full-time role operating in Eastern Time business hours. You will be the first point of contact for families seeking autism services, guiding them through questions, information gathering, and onboarding coordination with clinical authorization.

You will work with internal teams to gather documentation, inform families about programs and insurance, and manage waitlists.

Qualifications

• Bachelor’s degree or healthcare experience preferred.
• 1+ year of experience in healthcare admissions, client onboarding, or related field preferred
• 1+ year of experience in a call center or high-volume customer service environment.

Responsibilities

• Serve as the primary contact for prospective clients and families via phone, email, and electronic communication.
• Respond to inbound inquiries and conduct outbound outreach to guide families through next steps.
• Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities.
• Collect, verify, and maintain accurate client and guardian information within the CRM system.
• Prepare and send professional, compassionate email communications to families.
• Ensure all required documentation is obtained, organized, and entered into Acorn Health systems.
• Coordinate with physicians’ offices to obtain necessary medical documentation.
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines.
• Maintain regular communication with waitlisted families and update availability in practice management systems.
• Stay current on admissions workflows, process updates, and departmental guidelines.
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Bilingual Spanish

Customer service

Organization

Time management

Multitasking

CRM experience

Microsoft Office

Data interpretation

Education

Bachelor’s degree

Healthcare experience

Tools

Microsoft Dynamics 365

Microsoft Office

Outlook

Job description

Acorn Health is seeking an Admissions Specialist for a remote, full-time role operating in Eastern Time business hours. You will be the first point of contact for families seeking autism services, guiding them through questions, information gathering, and onboarding coordination with clinical authorization.

You will work with internal teams to gather documentation, inform families about programs and insurance, and manage waitlists.