Admissions Specialist

Acorn Health; Towson (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO & Holidays

Medical insurance

401(k) plan

Life & Disability Insurance

Full-time role

Job summary

Acorn Health is seeking an Admissions Specialist for a remote, full-time role operating in Eastern Time business hours. You will be the first point of contact for families seeking autism services, guiding them through questions, information gathering, and onboarding coordination with clinical authorization.

You will work with internal teams to gather documentation, inform families about programs and insurance, and manage waitlists.

Qualifications

• Bachelor’s degree or healthcare experience preferred.
• 1+ year of experience in healthcare admissions, client onboarding, or related field preferred
• 1+ year of experience in a call center or high-volume customer service environment.

Responsibilities

• Serve as the primary contact for prospective clients and families via phone, email, and electronic communication.
• Respond to inbound inquiries and conduct outbound outreach to guide families through next steps.
• Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities.
• Collect, verify, and maintain accurate client and guardian information within the CRM system.
• Prepare and send professional, compassionate email communications to families.
• Ensure all required documentation is obtained, organized, and entered into Acorn Health systems.
• Coordinate with physicians’ offices to obtain necessary medical documentation.
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines.
• Maintain regular communication with waitlisted families and update availability in practice management systems.
• Stay current on admissions workflows, process updates, and departmental guidelines.
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Bilingual Spanish

Customer service

Organization

Time management

Multitasking

CRM experience

Microsoft Office

Data interpretation

Education

Bachelor’s degree

Healthcare experience

Tools

Microsoft Dynamics 365

Microsoft Office

Outlook

Job description

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.

Admissions Specialist

Remote | Full-Time | Eastern Time Business Hours

Who We Are

Acorn Health is driving autism therapy forward through a thoughtful blend of ABA best practices and pioneering next practices. As a standard-setting family of ABA treatment providers, we are deeply committed to children with autism and the families who love them.

We believe the best people choose employers who share their values and families choose partners they trust with their child’s future. Every interaction, every decision, and every day is guided by ourFive Core Values:

• Authenticity: We present our true, consistent selves. Everyone hungers for genuine connections.
• Accountability: We keep our promises and can be trusted with a child's life and future.
• Teamwork: The best outcomes are produced by people who collaborate with enthusiasm.
• Growth: We know the needs of children and their families are unique and ever-changing.
• Hustle: In autism care and treatment, time is always of the essence. We do things now

The Opportunity

As an Admissions Specialist, you will be thefirst voice and first impression for families seeking autism services for their children. This is a highly impactful role at the intersection of healthcare, customer experience, and operations.

You will guide families through the early stages of their journey with Acorn Health—answering questions, gathering critical information, coordinating with internal teams, and ensuring a smooth and timely onboarding process through clinical authorization. Your work directly supports access to life-changing care

What You’ll Do

• Serve as the primary point of contact for prospective clients and families via phone, email, and electronic communication
• Respond to inbound inquiries and conduct outbound outreach to guide families through next steps
• Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities
• Collect, verify, and maintain accurate client and guardian information within the CRM system
• Prepare and send professional, compassionate email communications to families
• Ensure all required documentation is obtained, organized, and entered into Acorn Health systems
• Coordinate with physicians’ offices to obtain necessary medical documentation
• Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines
• Maintain regular communication with waitlisted families and update availability in practice management systems
• Stay current on admissions workflows, process updates, and departmental guidelines
• Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
• Perform other duties as assigned

Schedule Requirements

• Must be able to work Eastern Standard Time business hours
• Typical schedule: 8:30 AM – 5:00 PM EST

What You Bring

Skills & Abilities

• Excellent verbal and written communication skills with a compassionate, professional approach
• Bilingual candidates with Spanish fluency are highly preferred
• Excellent customer service skills with a consistently positive, and empathetic approach to clients and families.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
• Team-oriented mindset with a positive attitude and accountability
• Strong time management and follow-through
• Comfort working across multiple markets and managing multiple priorities
• Proficiency in Microsoft Office and Outlook
• Experience using CRM systems (Microsoft Dynamics 365 preferred)
• Ability to analyze and interpret data and workflow metrics

Education & Experience

• Bachelor’s degree or equivalent healthcare experience preferred
• 1+ year of experience in healthcare admissions, client onboarding, or related field preferred
• 1+ year of experience in a call center or high-volume customer service environment.

Why Join Acorn Health?

We invest in you, professionally and personally.

• Paid Time Off (PTO) and paid holidays
• Medical, dental, and vision insurance
• 401(k) Retirement Plan
• Life insurance, short-term, and long-term disability coverage
• Full-time, stable role with competitive compensation range $23 to $25 per hour.
• Mission-driven work that truly makes a difference in the lives of children and families

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sec (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.