Remote Account & Relationship Manager

Wolters Kluwer; Montpelier (VT); Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is hiring for an Account & Relationship Manager in a permanent remote role. The ideal candidate will build long‑term client relationships and support senior staff in identifying sales opportunities from anywhere in the U.S.

with preference for CST or EST locations. You will assist in identifying prospects, conduct initial outreach, support presentations and demos, and maintain precise activity records while learning the company’s products and services.

Qualifications

• 3+ years experience in account management or customer success.
• Clear verbal and written communication skills.
• Basic customer service knowledge and approach.
• Familiarity with the organization’s products or services.
• Accurate data entry and record-keeping.
• Ability to identify and resolve straightforward issues.
• Strong organizational skills and time management.
• Ability to build relationships with clients.
• Familiarity with basic sales software and CRM systems.

Responsibilities

• Assist in identifying potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and escalate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Skills

Account management

Customer success

Communication

Customer service

Product knowledge

Data entry

Problem solving

Organization

Interpersonal skills

Sales tools

3+ years exp

Tools

CRM systems

Job description

Wolters Kluwer is hiring for an Account & Relationship Manager in a permanent remote role. The ideal candidate will build long‑term client relationships and support senior staff in identifying sales opportunities from anywhere in the U.S.

with preference for CST or EST locations. You will assist in identifying prospects, conduct initial outreach, support presentations and demos, and maintain precise activity records while learning the company’s products and services.