Remote Account & Relationship Specialist

Wolters Kluwer; Madison (WI); Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Commission eligibility

Medical plans

401(k)

Job summary

Wolters Kluwer is seeking an Account & Relationship Manager for a permanent remote role open to candidates anywhere in the United States. The ideal candidate has 3+ years in account management or customer success and will support senior team members in sales opportunities while learning core account management skills.

Strong communication and CRM familiarity are important. Responsibilities include outreach, client coordination, sales support, and maintaining meticulous records.

Qualifications

• 3+ years of experience in account management, customer success or related role.
• Basic understanding of customer service principles and practices.
• Ability to articulate ideas clearly both verbally and in writing.
• Familiarity with basic sales software and CRM systems.

Responsibilities

• Assist in identifying potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and escalate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Skills

Account management

Customer success

Communication

CRM systems

Data entry

Problem-solving

Organization

Interpersonal skills

Sales tools

Tools

Salesforce

HubSpot

Job description

Wolters Kluwer is seeking an Account & Relationship Manager for a permanent remote role open to candidates anywhere in the United States. The ideal candidate has 3+ years in account management or customer success and will support senior team members in sales opportunities while learning core account management skills.

Strong communication and CRM familiarity are important. Responsibilities include outreach, client coordination, sales support, and maintaining meticulous records.