Remote Account Manager - P&C Licensed, Commercial Insurance

Insurance Office of America; Irving (TX); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America in Irving, TX is seeking an Account Manager - Commercial Lines to manage a book of business, retain accounts, and support new business growth. The role requires coordinating day-to-day administrative tasks and providing exceptional customer service to policyholders.

The ideal candidate holds an active P&C license, with CIC or equivalent designation preferred, and brings strong analytical and communication skills.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service and proactively anticipate needs.

Skills

Account management

Insurance knowledge

Active license

CIC designation

MS Office

Customer service

Communication

Team leadership

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America in Irving, TX is seeking an Account Manager - Commercial Lines to manage a book of business, retain accounts, and support new business growth. The role requires coordinating day-to-day administrative tasks and providing exceptional customer service to policyholders.

The ideal candidate holds an active P&C license, with CIC or equivalent designation preferred, and brings strong analytical and communication skills.