Remote Account Manager – Merchandising, Retail & Auto

WorkWhile; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

OTE + commission

Equity

Remote-friendly culture

Off-sites

Medical, dental, vision coverage

Flexible time off

401(k)

WFH stipend

Job summary

WorkWhile is seeking an Account Manager to join the Merchandising, Retail & Auto pod and oversee a portfolio of clients including big-box retailers, grocery, and specialty stores. You will ensure staffing coverage for in-store and distribution center needs, manage seasonal surges, and drive retention and growth.

You will serve as the primary client contact, building strategic partnerships, aligning WorkWhile's workforce solutions with client goals, and coordinating with Sales and Ops teams to

Qualifications

• 3–5+ years of proven Account Manager experience in retail, merchandising, staffing, or workforce solutions.
• Experience in automotive is a plus but not required.
• Strong understanding of retail operations and labor dynamics.
• Ability to communicate, present, and influence stakeholders at all levels.

Responsibilities

• Serve as the lead point of contact for all account management matters, including staffing planning and escalations.
• Build and maintain relationships with store operations, district, merchandising, HR leaders, and other stakeholders.
• Understand each client's environment to proactively meet workforce needs.
• Maintain and grow client contracts with upsell opportunities across locations.
• Develop trusted advisor relationships aligning WorkWhile's solutions to client goals.
• Ensure timely fulfillment of shifts and workforce solutions per SLAs.
• Communicate progress of workforce initiatives to internal teams and clients.
• Forecast and track key account metrics like fill rates and revenue growth.

Skills

Account management

Retail operations

CRM software

Communication

Multi-location accounts

Google Suite

Education

Undergraduate degree

Tools

Salesforce

Google Workspace

Job description

WorkWhile is seeking an Account Manager to join the Merchandising, Retail & Auto pod and oversee a portfolio of clients including big-box retailers, grocery, and specialty stores. You will ensure staffing coverage for in-store and distribution center needs, manage seasonal surges, and drive retention and growth.

You will serve as the primary client contact, building strategic partnerships, aligning WorkWhile's workforce solutions with client goals, and coordinating with Sales and Ops teams to