Remote Account Manager — Healthcare Partnerships

Optum; Huntington (VT); Remote; USD 40,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase program

401(k) contribution

Job summary

Genoa Healthcare within Optum is seeking an Account Manager to oversee a portfolio of residential and healthcare partner accounts. You will manage relationships, coordinate with pharmacy operations, billing, and business development to ensure retention, service continuity, and growth.

You’ll engage in quarterly outreach, site visits, virtual communications, and proactive issue resolution while supporting onboarding and account transitions.

Qualifications

• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs.
• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• Access to reliable transportation and valid US driver’s license with the ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule

Responsibilities

• Own relationship management for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth
• Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through
• Maintain a quarterly outreach cadence through in-person or virtual visits, calls, texts, or email based on account needs
• Act as the escalation point for service, operational, and billing concerns, coordinating with facilities and pharmacies
• Identify opportunities to strengthen existing accounts and support onboarding and integration of new accounts
• Coordinate onboarding activities with BDR and internal teams to ensure smooth transitions

Skills

Client relationships

Stakeholder management

Communication

Travel coordination

Problem solving

Tools

MS Office

Job description

Genoa Healthcare within Optum is seeking an Account Manager to oversee a portfolio of residential and healthcare partner accounts. You will manage relationships, coordinate with pharmacy operations, billing, and business development to ensure retention, service continuity, and growth.

You’ll engage in quarterly outreach, site visits, virtual communications, and proactive issue resolution while supporting onboarding and account transitions.