Remote Account Manager - Commercial Lines (P&C Licensed)

Insurance Office Of America, Inc.; Spokane (WA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Sick time

Career progression opportunities

Job summary

Insurance Office of America, Inc. is seeking an Account Manager — Commercial Lines to manage an assigned book of business, ensure renewals, and support new business.

The role requires an active P&C license and ability to work Pacific Time hours, with remote/hybrid options possible under policy guidelines. The ideal candidate has 3+ years in account management or 5+ years in insurance, strong analytics, and excellent communication and organizational skills.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry
• Active P&C license required; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring accuracy.
• Maintain technical competence and industry expertise; stay updated on policy changes.
• Direct daily activities of the account management team and monitor workflow.
• Handle policy administration, billing, claims, and coverage analysis; manage expirations and renewals.
• Monitor delinquent accounts and take action to collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms with data accuracy.

Skills

Account management

Customer service

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Account Manager — Commercial Lines to manage an assigned book of business, ensure renewals, and support new business.

The role requires an active P&C license and ability to work Pacific Time hours, with remote/hybrid options possible under policy guidelines. The ideal candidate has 3+ years in account management or 5+ years in insurance, strong analytics, and excellent communication and organizational skills.