Remote Account Manager — Commercial Lines (P&C)

Insurance Office Of America, Inc.; Mukilteo (WA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career options

Supportive teammates and rewarding env

Job summary

Insurance Office Of America, Inc. is seeking an Account Manager for Commercial Lines who will manage a book of business, ensure retention, and support new business. This role requires an active P&C license and the ability to work Pacific Time hours, M-F 8am–5pm, with remote options for eligible states.

Responsibilities include policy administration, renewals, billing, and claims support, plus leading a team and maintaining data accuracy across systems. Competitive salary and benefits offered.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage knowledge

Licensing (P&C)

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Account Manager for Commercial Lines who will manage a book of business, ensure retention, and support new business. This role requires an active P&C license and the ability to work Pacific Time hours, M-F 8am–5pm, with remote options for eligible states.

Responsibilities include policy administration, renewals, billing, and claims support, plus leading a team and maintaining data accuracy across systems. Competitive salary and benefits offered.