Remote Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Nanticoke (Luzerne County); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage assigned books, retain clients, and support new business. The role involves coordinating admin and customer service, resolving complex issues, and ensuring accuracy across policies and billing.

Ideal candidates have 3-5 years in account management or 5+ years in insurance, with active P&C licensing. Hybrid and fully remote options exist within ET zones; Eastern/Central Time preferred region.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms; ensure data accuracy.

Skills

Account management

P&C licensing

Analytical thinking

Problem solving

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

CIC designation or equivalent

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage assigned books, retain clients, and support new business. The role involves coordinating admin and customer service, resolving complex issues, and ensuring accuracy across policies and billing.

Ideal candidates have 3-5 years in account management or 5+ years in insurance, with active P&C licensing. Hybrid and fully remote options exist within ET zones; Eastern/Central Time preferred region.