Remote Account Manager - Commercial Insurance

Insurance Office of America; Chattanooga (TN); On-site; USD 80,000 - 90,000; Full time

Job summary

Insurance Office of America is hiring an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. Remote work is available for candidates in Eastern or Central Time Zones, with some on-site requirements per policy.

You will lead an account management team, handle policy administration, billing, claims, and renewals, and strive for service excellence while maintaining data accuracy in agency systems.

Qualifications

• 3+ years of account management experience or 5+ years in insurance.
• Active P&C license required.
• CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and communication skills.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsibilities

• Maintain technical competence and industry knowledge.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense to ensure timely completion.
• Communicate workload status with the account team.
• Deliver excellent service and anticipate needs.
• Stay updated on company policies.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership for IOA values.

Skills

Account management

Customer service

Problem solving

Communication

Team leadership

Education

High School Diploma

CIC designation preferred

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office of America is hiring an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business. Remote work is available for candidates in Eastern or Central Time Zones, with some on-site requirements per policy.

You will lead an account management team, handle policy administration, billing, claims, and renewals, and strive for service excellence while maintaining data accuracy in agency systems.