Remote Account Manager: Client Relationships & Sales Support

Wolters Kluwer; Honolulu (HI); Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is hiring for an Account & Relationship Manager in a fully remote role. You will support senior team members, pursue new opportunities, and help build lasting client relationships across a US portfolio.

The position emphasizes basic account management and customer service skills, with opportunities to learn about Wolters Kluwer products and contribute to revenue growth. Expect regular collaboration and accurate data tracking.

Qualifications

• 3+ years of experience in account management, customer success or related role, with insurance/financial services preferred.
• Clear written and verbal communication skills.
• Basic customer service principles and practices.
• Familiarity with the organization’s products or services.
• Accurate data entry and maintenance of records.
• Ability to identify and resolve straightforward issues.
• Strong organizational skills and time management.
• Ability to build client relationships through positive interactions.
• Familiarity with basic sales software and CRM systems.

Responsibilities

• Assist in identifying potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and elevate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Skills

Account Management

Communication

Customer Service

Product Knowledge

Data Entry

Problem Solving

Organization

Interpersonal Skills

Sales Tools

Job description

Wolters Kluwer is hiring for an Account & Relationship Manager in a fully remote role. You will support senior team members, pursue new opportunities, and help build lasting client relationships across a US portfolio.

The position emphasizes basic account management and customer service skills, with opportunities to learn about Wolters Kluwer products and contribute to revenue growth. Expect regular collaboration and accurate data tracking.