Remote Account & Relationship Manager

Wolters Kluwer; Carson City (NV); Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Commission

Job summary

Wolters Kluwer in the United States is seeking an Account & Relationship Manager for a permanent remote role. You will support a portfolio of clients, nurture relationships, and help identify new sales opportunities.

You will learn core account management skills, maintain records, assist with presentations, and coordinate meetings while contributing to customer satisfaction and revenue growth. Preference for CST or EST locations.

Qualifications

• 3+ years’ experience in account management or related role.
• Clear verbal and written communication.
• Basic understanding of customer service principles and practices.
• Familiarity with the organization’s products or services.
• Proficiency in entering and maintaining data.
• Basic ability to identify and resolve straightforward issues.
• Ability to maintain organized records and manage time efficiently.
• Ability to build relationships with clients through positive interactions.
• Familiarity with basic sales software and CRM systems.

Responsibilities

• Identify potential clients and new business opportunities.
• Conduct initial outreach and establish first contact with potential customers.
• Support sales presentations and product demonstrations.
• Maintain accurate records of customer interactions and sales activities.
• Respond to basic customer inquiries and elevate complex issues to senior team members.
• Assist in preparing sales reports and tracking performance metrics.
• Learn and understand the products/services offered by the organization.
• Help coordinate meetings and gather customer feedback.
• Participate in team strategy sessions.
• Contribute to customer satisfaction by ensuring timely follow-up and resolution of issues.

Skills

Clear communication

Customer service basics

Product knowledge

Data entry

Problem solving

Organization

Interpersonal skills

Sales CRM

Tools

CRM systems

Sales software

Job description

Wolters Kluwer in the United States is seeking an Account & Relationship Manager for a permanent remote role. You will support a portfolio of clients, nurture relationships, and help identify new sales opportunities.

You will learn core account management skills, maintain records, assist with presentations, and coordinate meetings while contributing to customer satisfaction and revenue growth. Preference for CST or EST locations.