Remote Account Manager: Client Growth & Retention

BGIS; Seattle (WA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

PTO 48–168 hours

Paid Holidays

401(k) Match 5%

Job summary

BGIS is seeking an Account Manager to join our team remotely in the US and surrounding areas. The role focuses on maintaining client relationships, delivering on objectives, and renewing and expanding services for assigned accounts.

Ideal candidates have a bachelor’s degree in business or related fields and at least 4 years in construction or facilities management, with 3 years in account management. The position requires strong communication, teamwork, problem solving, and time management

Qualifications

• Bachelor's Degree in business, engineering, construction, management, business administration or equivalent work experience.
• Minimum 4 years applicable work experience in the construction or facilities management industry.
• Minimum 3 years of experience with account management.
• Excellent verbal and written communication skills.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution.
• Time Management focus to balance multiple competing priorities.
• Relationship building to maintain current clients and build connections with additional industry contacts.
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required.
• Working knowledge of SharePoint preferred.
• Knowledge of CRM a plus.
• Building Owners and Management Association (BOMA) certification or designation preferred.

Responsibilities

• Develop and maintain personal relationships with key client stakeholders.
• Ensure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may arise.
• Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client.
• Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables.
• Contribute to the completion of other key initiatives as assigned.
• Collaborate with business development to identify and pursue expansion opportunities for existing clients.
• Renew and expand services with assigned client base.

Skills

Verbal and written communication

Team collaboration

Problem solving

Time management

Relationship building

Education

Bachelor's degree in business, engineering, construction, management, business administration or equivalent work experience

Tools

Microsoft Word

Excel

Outlook

Project

SharePoint

CRM

Job description

BGIS is seeking an Account Manager to join our team remotely in the US and surrounding areas. The role focuses on maintaining client relationships, delivering on objectives, and renewing and expanding services for assigned accounts.

Ideal candidates have a bachelor’s degree in business or related fields and at least 4 years in construction or facilities management, with 3 years in account management. The position requires strong communication, teamwork, problem solving, and time management