Remote Account Manager Associate, Commercial Lines

Insurance Office Of America, Inc.; Monrovia (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office Of America, Inc. seeks an Account Manager Associate - Commercial Lines. This role provides administrative and customer service support to the account team, working under supervision to ensure quality standards and compliance.

Remote work is available for residents of CA, NV, OR, WA, and AZ with PT hours; occasional on-site may be required near a branch. The role offers growth, a competitive salary, and comprehensive benefits.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organization.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Handle policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, and prepare submissions.
• Evaluate and negotiate coverages and pricing; prepare and present proposals.
• Process tasks accurately within required timeframes.
• Assist in reviewing contracts to ensure proper coverages.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor data.
• Communicate workload status and any issues with the team.
• Deliver excellent service and proactively anticipate client needs.

Skills

Account management

Insurance knowledge

Active license

Analytical skills

Customer service

MS Office

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. seeks an Account Manager Associate - Commercial Lines. This role provides administrative and customer service support to the account team, working under supervision to ensure quality standards and compliance.

Remote work is available for residents of CA, NV, OR, WA, and AZ with PT hours; occasional on-site may be required near a branch. The role offers growth, a competitive salary, and comprehensive benefits.