Remote Account Manager

Southland Transportation Company; Hickory (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Southland Transportation Company is seeking an Account Manager to cultivate and manage relationships with our assigned customer base. You will understand client requirements, deliver transportation solutions, and oversee the end-to-end shipment process.

Maintain proactive communication through calls, emails, and chats. You will work with operations to implement sales strategies, stay current on industry trends, and ensure service levels meet or exceed targets while upholding Southland’s core

Qualifications

• Must have strong customer service and ability to manage multiple accounts.
• Proven ability to develop and execute sales strategies.
• Excellent communication and relationship-building skills.
• Capacity to work with cross-functional teams including operations.

Responsibilities

• Manage relationships with the assigned customer base and ensure their transportation needs are met.
• Coordinate pick-up and delivery times and monitor shipments.
• Provide proactive communication via phone, email, or chat.
• Develop and execute account plans to meet revenue targets.
• Collaborate with operations and sales to meet customer expectations.
• Maintain accurate records of sales activities and pipeline.
• Occasional travel for meetings.

Skills

Customer service

Sales strategy

Relationship building

Multitasking

Organizational skills

Communication

Education

High school diploma or GED

Job description

In the Account Manager role, you will be responsible for managing relationships with the assigned customer base and ensuring their transportation needs are met. This will involve working closely with clients to understand their unique requirements, providing transportation solutions, and managing the transportation process from start to finish. Serve as main point of contact for assigned customer base and maintain a strong relationship through proactive communication via telephone, email, or online chat and discuss additional opportunities within the assigned customer base.

• Work closely with the operations team to develop and execute sales strategies and achieve revenue targets and to ensure seamless execution of customer shipments.
• Conduct market research and stay up to date on industry trends, Competitor activities, and customer needs.
• Provide exceptional customer service and support, by responding to customer inquiries, resolving customer issues, and managing customer accounts.
• Work Closely with the operations team to ensure seamless execution of customer shipments.
• Monitor tickets /orders and expedite service per customer request.
• Receive and process assigned customer loads / orders.
• Coordinate pick-up and delivery times of all assigned customer’s shipments.
• Ensure all additional charges are entered into load and necessary approvals provided prior to the customer being billed.
• Update customer’s websites regularly.
• Solicit freight from assigned customer base.
• Ensure the assigned customer base is being treated in such a manner that reflects Southland’s company core values.
• Answer phone calls and respond to emails in a timely manner.
• Provide spot pricing for assigned customer base.
• Deliver cost effective solutions that always keep the long-term interest of the assigned customer base as a first priority.
• Ensure performance to the branch’s annual goals and objectives through individual goal success.
• Play a critical role in efforts to ensure service, focus, morale, teamwork, and a positive culture is built and maintained within the branch.
• Ensure accuracy in routing, appointment scheduling and data entry.
• Accept EDI tenders.
• Communicate with operations to see what their immediate and future needs are daily.
• Collaborate with internal teams, including operations and sales to ensure that assigned customer base expectations are met or exceeded.
• Execute account plans that align with Southlands’ overall business strategy and revenue targets.
• Provide regular updates to assigned customer base on shipment status and address any issues that may arise.
• Provide sales staff with weekly updates on assigned customers.
• Meet or exceed daily, weekly, and monthly Account Management KPI’s
• Develop and maintain strong relationships with customers through regular communication and follow-up.
• Work Closely with the sales team to develop and execute sales strategies and achieve revenue targets.
• Provide exceptional customer service and support, including responding to customer inquiries, resolving customer issues, and managing customer accounts.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline.
• Strong organizational and multitasking skills with the ability to manage multiple accounts simultaneously.
• Innovative and creative solution development skills
• Customer focus.
• Relationship building; High school diploma or GED required
• Prolonged periods of sitting at a desk and working on a computer.
• Office setting with minimal exposure to adverse environmental conditions.
• Occasional travel may be required for meetings.
• Employee must be able to follow Company safety rules and all other Company policies.