Remote Accessibility & Compliance Leader

UnitedHealthcare; Boston (MA); Hybrid; USD 92,000 - 164,000; Full time

Job summary

UnitedHealthcare is seeking an Accessibility and Accommodations Officer to lead our compliance program ensuring ADA standards and regulatory alignment for enrollees. The role collaborates with legal, provider relations, CBOs, and partners to monitor changes and strengthen operational compliance.

You will develop policies, train stakeholders, and drive annual work plans to close gaps, while supporting field operations and telecommuting up to 25–50% for Massachusetts-area work.

Qualifications

• 3+ years of experience interpreting and applying federal and state laws and regulations related to accessibility and accommodations compliance for enrollees.
• Intermediate knowledge of the provider community and ability to assess provider accommodations for enrollees.
• Access to reliable transportation and a valid US driver's license.
• Bachelor's degree preferred.
• ADA Coordinator Training Certification preferred.

Responsibilities

• Establishes, implements and drives adherence to accessibility and accommodations compliance program as required by 3 -way contract with State of Massachusetts and CMS
• Drives and facilitates compliance with applicable laws, regulations, mandates and the contract
• Demonstrates knowledge of business and industry processes, policies, and procedures
• Coordinates with providers and provider relations to ensure network is compliant with ADA standards
• Develops policies and procedures as needed
• Documents, communicates, and reports ADA compliance status and issues
• Coordinates and supports implementation of ADA compliance training and educational programs with the appropriate business areas
• Develops annual work plan to address providers that are not compliant with ADA standards. Coordinates development and implementation of appropriate corrective action where necessary
• Works with operational leaders to verify understanding and communication of plan-level regulatory contract requirements
• Validates standards and processes are in place to ensure our vendor engagements meet regulatory and business requirements
• Receives, investigates, resolves inquiries and grievances from enrollees
• Works with Community Based Organizations as a liaison with our contracted Long Term Supports Coordinators
• Other duties as assigned

Skills

Regulatory compliance

Provider relations knowledge

Driver's license

Education

Bachelor's degree

Job description

UnitedHealthcare is seeking an Accessibility and Accommodations Officer to lead our compliance program ensuring ADA standards and regulatory alignment for enrollees. The role collaborates with legal, provider relations, CBOs, and partners to monitor changes and strengthen operational compliance.

You will develop policies, train stakeholders, and drive annual work plans to close gaps, while supporting field operations and telecommuting up to 25–50% for Massachusetts-area work.