Remote Access & Locksystems Specialist (ATM & Keys)

Cennox; Springfield (MO); Remote; USD 34,000 - 41,000; Full time

Job summary

Cennox is seeking an Access Management & Locksystems Specialist for a full-time remote role in the US. You will support lock system administration, secure key management, and onsite customer onboarding for ATM equipment and related projects.

Responsibilities include kit preparation, shipping, inventory control, documentation, and coordinating with field technicians. Strong technical, organizational and communication skills are essential.

Qualifications

• Experience in technical support, security operations, banking/ATM service, field service coordination, logistics, or a related technical environment.
• Strong attention to detail.
• Strong organizational skills.
• Ability to manage multiple simultaneous requests and projects.
• Experience working with databases, ticketing systems, and structured business applications.
• Strong computer skills, including Microsoft Office and collaboration tools.
• Ability to learn technical lock systems, applications, and security processes.
• Ability to safely package, receive, organize and ship equipment.
• Ability to work onsite in Springfield, Missouri area as required.

Responsibilities

• Lock System Administration Support: Support day to day administration of Cencon, S&G, keypads and lock system environments.
• Cencon INIT / Shelf Kit Operations: Prepare Cencon INIT and Shelf Kits; package and ship kits to field technicians; receive and process returned keys and equipment; track shipments; maintain inventory.
• Secure Key Management: Assist with creation, activation, deactivation, replacement and tracking of approved technician equipment keys; support Key Management System; assist with periodic key audits.
• Equipment and Customer Onboarding: Support onboarding of new customers and new ATM/Lock equipment; maintain customer and site records; receive and validate equipment lists from customers.
• Documentation and Knowledge Transfer: Document standard Lock Systems processes; create step-by-step operational procedures; identify undocumented repeated activities and capture common troubleshooting.

Skills

Technical support

Attention to detail

Organizational skills

Multitasking

Databases & ticketing systems

Microsoft Office

Onsite Springfield MO

Tools

Databases

Ticketing systems

Microsoft Office

Job description

Cennox is seeking an Access Management & Locksystems Specialist for a full-time remote role in the US. You will support lock system administration, secure key management, and onsite customer onboarding for ATM equipment and related projects.

Responsibilities include kit preparation, shipping, inventory control, documentation, and coordinating with field technicians. Strong technical, organizational and communication skills are essential.