Locksystems & Access Management Specialist

Cennox; Temecula (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Cennox is seeking an Access Management Specialist to support day-to-day administration of Cencon, S&G, keypads and lock systems, plus secure key management and ATM access. You will coordinate ship/receive, onboarding, and customer projects with a focus on security and accuracy.

Working under the Locksystems Administrator, you will handle kit preparation, inventory, and service requests while maintaining records and ensuring timely communication with field technicians.

Qualifications

• Experience in technical support, security operations, banking/ATM service, field service coordination, logistics, or a related technical environment.
• Ability to learn technical lock systems and security processes.
• Strong attention to detail and organizational skills.
• Experience with databases and ticketing systems.

Responsibilities

• Support day-to-day administration of Cencon, S&G, keypads and lock system environments.
• Assist with maintenance of locks, keypads, customer configuration, and technician documents across supported databases and systems.
• Maintain accurate lock and equipment records.
• Monitor and support the Lock Systems shared mailbox.
• Escalate unusual, high-risk, or security-sensitive issues to the Lock System Administrator.
• Prepare Cencon INIT and Shelf Kits.
• Package and ship kits to field technicians.
• Receive and process returned keys and equipment.
• Track outbound and inbound shipments.
• Maintain inventory of kits, keys, and required supplies.
• Create required service requests and work orders associated with INIT/Shelf activity.
• Coordinate with FSC and PMO teams regarding technician assignments.
• Escalate lost, missing, damaged, or unreturned items according to established security procedures.
• Assist with creation, activation, deactivation, replacement and tracking of approved technician equipment keys.
• Support the organizations Key Management System.
• Assist with periodic key audits and reconciliation.
• Support onboarding of new customers and new ATM/Lock equipment.
• Maintain customer and site records.
• Receive and validate equipment lists from customers.
• Document standard Lock Systems processes.
• Create step-by-step operational procedures.
• Identify undocumented repeated activities and capture common troubleshooting.

Skills

Technical support

Security operations

Organizational skills

Attention to detail

Multitasking

Database experience

Microsoft Office

On-site work

Tools

Databases

Ticketing systems

Collaboration tools

Job description

Cennox is seeking an Access Management Specialist to support day-to-day administration of Cencon, S&G, keypads and lock systems, plus secure key management and ATM access. You will coordinate ship/receive, onboarding, and customer projects with a focus on security and accuracy.

Working under the Locksystems Administrator, you will handle kit preparation, inventory, and service requests while maintaining records and ensuring timely communication with field technicians.