Remote Academy Support & Enrollment Advisor

Imagine Learning; United States; Remote; USD 50.258.000 - 60.174.000; Vollzeit

Benefits dieser Stelle

Health benefits

401k match

Paid holidays

Paid time off

Tuition reimbursement

Zusammenfassung

Imagine Learning seeks an Academy Support Advisor for Ignite Christian Academy to serve as a primary contact for families, blending enrollment and retention with ongoing family support. This role combines enrollment and retention efforts with ongoing family support, helping families navigate school processes, address concerns, and promote student engagement and success.

Through frequent inbound and outbound communication, the Academy Support Advisor builds trusted partnerships, confidently

Qualifikationen

• High School Diploma or GED required; associates or bachelor’s degree preferred and at least two years’ experience in customer service.
• Ability to work an 8 consecutive hours year round schedule (meal and rest breaks excluded) sometime between 7 am and 5:30pm Central time Monday-Friday.
• Experience taking and making a high volume of calls per day.
• Two years’ experience working in education or with K-12 students preferred.
• Fingerprint clearance required or provide proof of application within 7 days (upon hire).

Aufgaben

• Uphold the vision, mission, and statement of faith of Ignite Christian Academy, using them as guiding principles for interaction with families and students.
• Manage a high volume of daily inbound and outbound calls while providing each family with responsive, personalized, and mission-aligned support.
• Contribute to new-student acquisition and student-retention initiatives while meeting established individual sales and enrollment goals.
• Help prospective families determine whether ICA can meet their educational needs and, when ICA is a strong fit, confidently communicate its value and earn their enrollment.
• Guide families through the enrollment and onboarding processes, establishing clear expectations and preparing them for a successful start.
• Serve as a primary point of contact and front-line source of support for families throughout the customer life cycle, from initial inquiry through graduation or withdrawal through phone, text, or web-conferencing support.
• Proactively communicate with families and students by phone, email, and text to support enrollment, onboarding, engagement, retention, and student success.
• Advise families on course selection and program or graduation pathways based on each student’s individual needs and academic goals.
• Build strong partnerships with families by providing guidance related to academic management, student motivation, engagement, and successful participation in an asynchronous learning environment.
• Assist families with tuition and fee payments, including explaining payment expectations and supporting payment processing or account resolution.
• Resolve routine family questions and concerns while coordinating with or escalating to the appropriate school team when specialized intervention is needed
• Maintain accurate and timely documentation of family interactions, enrollment activity, follow-up needs, and student-support efforts.
• Confidently navigate multiple school technology systems , including the SIS, LMS, CRM, NetSuite, and other platforms , to manage family relationships, document activity, and support customer success.
• Collaborate with other internal teams to provide families with coordinated and responsive support.
• Perform other duties as assigned to support the evolving needs of ICA students, families, and the organization.

Kenntnisse

Customer service

Communication

Organization

Time management

Ausbildung

High School Diploma

Associate degree

Bachelor's degree

Tools

SIS

LMS

CRM

NetSuite

Jobbeschreibung

Imagine Learning seeks an Academy Support Advisor for Ignite Christian Academy to serve as a primary contact for families, blending enrollment and retention with ongoing family support. This role combines enrollment and retention efforts with ongoing family support, helping families navigate school processes, address concerns, and promote student engagement and success.

Through frequent inbound and outbound communication, the Academy Support Advisor builds trusted partnerships, confidently