Remote Academic & Finance Counselor

National University; United States; Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b with match

Paid holidays

PTO

Free education benefits

Job summary

National University is seeking an Academic and Finance Counselor to guide students through academic goals and financial planning. This full-time, work-from-home role involves advising via phone, video, email, or chat, interpreting policies, and connecting students to resources to support their progress toward graduation.

You will manage a caseload, coordinate with the student finance team on accounts receivable and financial aid, monitor progress, and provide proactive, student-centered service.

Qualifications

• Bachelor’s degree preferred.
• Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required.
• Experience in a fast-paced, student or customer-focused environment preferred.
• Background in academic advising and course enrollment within a college or university setting preferred.
• Experience supporting online students preferred.
• Experience with Financial Aid or Title IX regulations preferred.
• Experience interpreting and ensuring compliance with federal regulations and guidelines preferred.
• Experience in higher education and technology-driven environments preferred.

Responsibilities

• Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way.
• Provide personalized, student-centered support to help each learner stay on track toward their goals.
• Manage your student caseload with care, using sound judgment and proactive communication.
• Manage student Accounts Receivable, including document collection, student payments, and financial aid.
• Monitor and facilitate voucher collection and submission for processing by the student finance team.
• Facilitate appropriate referrals to other departments and campus resources.
• Navigate multiple systems and reports to stay informed and ensure seamless student support.
• Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service.
• Handle escalated student concerns effectively, turning challenges into solutions.
• Execute outreach and communication strategies that strengthen engagement and student success.
• Monitor academic progress, identify at-risk populations, and provide resolutions to assist students in successful program completion.
• Use coaching techniques to build strong relationships and motivate students toward graduation.
• Offer creative ideas and resources that boost student satisfaction, persistence, and achievement.
• Collaborate across departments to deliver a connected, positive student experience.
• Share University updates, assist with departmental initiatives, and contribute to special projects.
• Maintain consistent and reliable attendance to fulfill the requirements of this position.
• Perform other duties as assigned.

Skills

Customer service mindset

Excellent communication

Team-oriented

Problem solving

Independent worker

Public speaking abilities

Organizational skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

National University is seeking an Academic and Finance Counselor to guide students through academic goals and financial planning. This full-time, work-from-home role involves advising via phone, video, email, or chat, interpreting policies, and connecting students to resources to support their progress toward graduation.

You will manage a caseload, coordinate with the student finance team on accounts receivable and financial aid, monitor progress, and provide proactive, student-centered service.