Remote Academic Counsellor for Global EdTech Admissions

NCR Eduservices; United States; Remote; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Full-time work-from-home opportunity

Competitive salary with performance‑or

Zusammenfassung

NCR EduServices Pvt. Ltd. is hiring a Global Support Associate (Counsellor) to engage with prospective students and parents, understand their needs, and guide them through admissions and enrollment processes.

The role involves managing leads via calls, emails, and WhatsApp, maintaining CRM records, and meeting enrollment targets, with a strong emphasis on customer service and education industry experience.

Qualifikationen

• Bachelor's degree in any discipline.
• 1-3 years of experience in student counselling, admissions, educational sales, or customer engagement.
• Excellent communication, persuasion, and relationship-management skills.
• Experience in education or EdTech is preferred.
• Basic proficiency in MS Office and CRM tools.

Aufgaben

• Connect with prospective students and parents to understand their academic needs and recommend suitable online learning programs.
• Counsel prospects on course benefits, learning plans, and enrollment procedures.
• Manage leads through calls, emails, and WhatsApp, ensuring regular follow-ups and successful conversions.
• Guide students and parents through admissions, documentation, fee-related queries, and enrollment.
• Maintain lead records, update CRM systems, and work towards enrollment targets.
• Build strong relationships with prospects while delivering a positive counselling experience.

Kenntnisse

Excellent communication

Persuasion

Relationship-management

MS Office

Ausbildung

Bachelor's degree

Tools

CRM tools

MS Office

Jobbeschreibung

NCR EduServices Pvt. Ltd. is hiring a Global Support Associate (Counsellor) to engage with prospective students and parents, understand their needs, and guide them through admissions and enrollment processes.

The role involves managing leads via calls, emails, and WhatsApp, maintaining CRM records, and meeting enrollment targets, with a strong emphasis on customer service and education industry experience.