Remote AAC Training & Customer Success Specialist

Lingraphica; Princeton (NJ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Lingraphica is a mission-driven AAC company providing devices, software and services. We seek a Customer Training and Success Specialist to educate PWCCs and care partners after sale, helping them use their devices confidently and effectively in daily life.

The role focuses on flexible, outcome-driven training, group sessions, and CRM documentation, with cross-functional collaboration to improve the learner journey. Remote work is supported.

Qualifications

• Experience as a Speech-Language Pathologist or SLPA required.
• Minimum 2 years in AAC training or related teaching/coaching.
• Proficiency with Microsoft Office and Zoom/teletherapy.
• Experience delivering one-on-one and group training.
• Ability to tailor training to diverse learning styles.

Responsibilities

• Deliver one-on-one and small group training for PWCCs and care partners.
• Facilitate group training sessions and adapt to learner needs.
• Document all interactions in the CRM and track outcomes.
• Collaborate with Product, Sales, Marketing, and Support teams.

Skills

Speech-Language Pathology

AAC Training

Public Speaking

Microsoft Office

Zoom / Teletherapy

Education

Speech-Language Pathologist degree

Licensed (SLP) or SLPA certification

Tools

HubSpot CRM

Zoom

Job description

Lingraphica is a mission-driven AAC company providing devices, software and services. We seek a Customer Training and Success Specialist to educate PWCCs and care partners after sale, helping them use their devices confidently and effectively in daily life.

The role focuses on flexible, outcome-driven training, group sessions, and CRM documentation, with cross-functional collaboration to improve the learner journey. Remote work is supported.