Remote 988 Crisis Supervisor — Lead & Support Counselors

NAMI Chicago; Chicago (IL); A distancia; USD 60.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life and AD&D Insurance

Long-Term Disability

401k Retirement plan

Critical Illness Insurance

Hospital Indemnity

Accident Insurance

Short Term Disability

Generous PTO

Descripción de la vacante

NAMI Chicago is seeking a 988 Suicide and Crisis Lifeline Supervisor to lead and support a team of crisis counselors delivering immediate emotional support and crisis intervention. This remote role requires collaboration with Chicago-based trainings and occasional in-person events at the office.

You will supervise daily shifts, provide guidance, and ensure high-quality service delivery within a trauma-informed, collaborative environment.

Formación

• Master’s degree in social services or equivalent is required.
• QMHP eligibility per Illinois Administrative Code is required.
• 2+ years in clinical or administrative supervision preferred.
• 3–5 years in counseling/crisis or case management with behavioral health focus.
• Experience with telephonic outreach and vulnerable populations.

Responsabilidades

• Supervise daily shift operations of 988 Crisis Counselors.
• Provide clinical and administrative supervision on shift.
• Support crisis counselors and manage escalated calls.
• Foster trauma-informed, inclusive team culture.
• Ensure documentation and confidentiality per policy.

Conocimientos

Empathy

Detail-oriented

Organized

Interpersonal skills

Communication skills

Educación

Master’s Degree in social services field or equivalent

QMHP certification/eligibility

Descripción del empleo

NAMI Chicago is seeking a 988 Suicide and Crisis Lifeline Supervisor to lead and support a team of crisis counselors delivering immediate emotional support and crisis intervention. This remote role requires collaboration with Chicago-based trainings and occasional in-person events at the office.

You will supervise daily shifts, provide guidance, and ensure high-quality service delivery within a trauma-informed, collaborative environment.