Remote 911 Crisis Diversion Supervisor

Crisis Connections; Washington; On-site; USD 74,000 - 83,000; Full time

Job summary

Crisis Connections seeks a licensed mental health professional for the 911 Crisis Diversion Supervisor role. You will lead a remote crisis diversion team partnering with 911 PSAPs to connect callers with behavioral health resources.

The role focuses on supervision, crisis intervention, risk assessment, and care coordination, with an aim to reduce unnecessary involvement with law enforcement when appropriate. Remote work is supported with ongoing professional development.

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field.
• Active Washington State credential or license as listed in requirements.
• 2+ years of crisis work experience.
• 1+ year of leadership or supervisory experience.
• Strong verbal, written and computer skills.
• Ability to work in a fast-paced remote environment.

Responsibilities

• Lead, coach, and support a multidisciplinary team of Crisis Diversion Clinicians and Specialists.
• Provide clinical supervision for crisis intervention, risk assessment, de-escalation, and care coordination.
• Ensure high-quality service delivery, compliance with established standards, and achievement of performance goals.
• Participate in hiring, onboarding, training, and performance management of staff.
• Collaborate with 911 operators, behavioral health providers, mobile crisis teams, and other community partners.
• Monitor service quality and support continuous improvement through coaching, data review, and quality assurance activities.

Skills

Leadership

Crisis intervention

Supervision

Team coordination

Education

Master's degree in Social Work or related behavioral health field

Job description

Crisis Connections seeks a licensed mental health professional for the 911 Crisis Diversion Supervisor role. You will lead a remote crisis diversion team partnering with 911 PSAPs to connect callers with behavioral health resources.

The role focuses on supervision, crisis intervention, risk assessment, and care coordination, with an aim to reduce unnecessary involvement with law enforcement when appropriate. Remote work is supported with ongoing professional development.