Remote 401(k) Implementation Specialist

Kenyan Edu; San Francisco, Denver, New York (CA, CO, NY); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Benefits

Equity (RSUs)

Job summary

Gusto, Inc. in San Francisco, Denver, New York and remote US is seeking Retirement Implementation Specialists to manage end-to-end onboarding for 401(k) plans on the Gusto platform, guiding plan sponsors through setup or conversions with a client-first mindset.

You will coordinate with Sales, Operations and Legal, and use AI tools to streamline workflows while ensuring data accuracy and ERISA compliance. Join our Retirement Onboarding team to support both new plans and conversions, collaborating

Qualifications

• 4+ years total work experience with 3+ years in client-facing implementation, account management, or retirement plan administration
• Strong analytical skills and meticulous attention to detail, especially data accuracy and reconciliation
• Proficiency with Salesforce and collaboration tools in a fast-paced environment

Responsibilities

• Manage a dedicated book of 401(k) plans through activation and first contribution processing
• Serve as primary contact for plan sponsors and administrators via email, phone, and video
• Guide employers through pre-ready task dashboards and ensure plans stay on track for plan start date
• Surface client feedback to product and leadership to inform platform improvements and stay current on 401(k) regulations

Skills

Client-facing

Implementation

Account management

Technical onboarding

Retirement plan administration

Tools

Salesforce

Job description

Gusto, Inc. in San Francisco, Denver, New York and remote US is seeking Retirement Implementation Specialists to manage end-to-end onboarding for 401(k) plans on the Gusto platform, guiding plan sponsors through setup or conversions with a client-first mindset.

You will coordinate with Sales, Operations and Legal, and use AI tools to streamline workflows while ensuring data accuracy and ERISA compliance. Join our Retirement Onboarding team to support both new plans and conversions, collaborating