Remote Service Coordinator — 2nd Shift Scheduling & Support

Infosoft Inc.; Cary (NC); Remote; USD 45,000 - 65,000; Full time

Job summary

Infosoft Inc. is seeking a Customer Service Coordinator to support service operations by coordinating customer requests, scheduling field service engineers, and ensuring exceptional customer experiences.

This role acts as the primary point of contact for customers and internal service teams, managing requests from start to finish. The position emphasizes scheduling, proactive communication, and prioritization of service requests, with after-hours scheduling flexibility and a focus on teamwork

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• 1–5 years of experience in Customer Service, Service Coordination, Dispatch, Service Operations, or a related field.
• Knowledge of SAP or other ERP/service management systems.
• Strong customer service and relationship management skills.
• Reliable and adaptable, especially for after-hours scheduling.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
• Comfortable working second shift and rotating weekend schedules.

Responsibilities

• Serve as the primary point of contact for customers, field service engineers, and internal support teams.
• Answer and manage inbound customer and engineer calls related to service requests and equipment support.
• Coordinate scheduling and dispatch of field service engineers to meet customer commitments.
• Maintain proactive communication with customers regarding appointments, service updates, and issue resolution.
• Prioritize service requests based on business needs and customer commitments.
• Provide first-level troubleshooting and route complex technical issues to the appropriate support teams.
• Process customer orders, service requests, and documentation accurately within company systems.
• Support capacity planning and resource allocation to maximize operational efficiency.
• Maintain accurate customer records and service documentation.
• Participate in new system implementations and complete required training.

Skills

Customer service

Dispatch

Service coordination

Time management

Communication

Problem solving

Multitasking

Independent work

Education

Bachelor's degree or equivalent

Tools

SAP

ERP systems

Microsoft Excel

Outlook

Word

PowerPoint

Job description

Infosoft Inc. is seeking a Customer Service Coordinator to support service operations by coordinating customer requests, scheduling field service engineers, and ensuring exceptional customer experiences.

This role acts as the primary point of contact for customers and internal service teams, managing requests from start to finish. The position emphasizes scheduling, proactive communication, and prioritization of service requests, with after-hours scheduling flexibility and a focus on teamwork