Remote 24/7 IT Service Desk Program Manager

GovCIO; Jackson (MS); Remote; USD 82,000 - 116,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Project Manager to support TSA initiatives. The role is primarily remote with occasional travel and sits in Springfield, VA.

You will lead a large 24x7 Service Desk operation supporting 85K users across Tier 0-2, oversee VIP support, and manage relationships with stakeholders. The ideal candidate holds a related bachelor's degree with 2-5 years of IT project management, strong leadership, and experience guiding enterprise IT services in a highly regulated environment,

Qualifications

• Bachelor's in a related field with 2-5 years of IT project management experience.
• Experience leading a large, 24x7x365 Service Desk supporting 85K users.
• Expert capabilities in overseeing remote desktop, Active Directory, and mobility console support.
• Adept at troubleshooting OS and COTS software issues; maintains Service Desk Knowledge Base.

Responsibilities

• Leads and manages a large, 24x7x365 Service Desk operation across Tier 0–Tier 2.
• Oversees advanced agent support, remote desktop, Active Directory, and mobility console testing.
• Troubleshoots OS and COTS issues; maintains KB for optimal support.
• Implements SR priority and escalation matrices; documents work and resolutions in ITSM tool.
• Manages VIP support processes from inception to resolution; conducts audits.
• Plans and leads major technology assignments; evaluates performance for improvements.
• Acts as a technical expert across multiple project assignments; may supervise others.

Skills

IT project management

Service Desk leadership

VIP support

Team leadership

Education

Bachelor's degree in related field

Tools

Active Directory

Remote Desktop

ITSM Tool

Job description

GovCIO is seeking a Project Manager to support TSA initiatives. The role is primarily remote with occasional travel and sits in Springfield, VA.

You will lead a large 24x7 Service Desk operation supporting 85K users across Tier 0-2, oversee VIP support, and manage relationships with stakeholders. The ideal candidate holds a related bachelor's degree with 2-5 years of IT project management, strong leadership, and experience guiding enterprise IT services in a highly regulated environment,